Shipping Policy

Shipping Information

We offer 11 shipping methods:



Shipping Methods


Delivery Time*
UPS Ground 3-5 business days
USPS Priority Mail 3-5 business days
UPS 3 Day Select 3 business days
UPS 2nd Day Air 2 business days
UPS Next Day Air 1 day(Next Business Day)
USPS Express Mail 1-2 business days
USPS Priority Mail Military - APO/FPO 3-5 business days
UPS Worldwide Expedite SM 2-5 business days
USPS Priority Mail International 6-10 business days
UPS Worldwide Express SM 1-3 business days
USPS Priority Mail Express International 3-5 business days
UPS Economy Method(SurePost) 3-7 business days

* Delivery times are in Business days. 'Business days' are defined as Monday-Friday, excluding holidays.


Please note that when you select UPS economy shipping, which is UPS SurePost, your order can either be delivered by UPS or United States Post Office(USPS). It may take 1-2 days more to deliver when compared to Priority Mail or UPS Ground. 


Shipping Options


You can choose from a variety of International and domestic US shipping options for your SistaWigs.com order.
And also, you can choose from a variety of shipping options for your SistaWigs.com order destined for Alaska, Hawaii, APO/FPO/DPO military addresses, and US Territories.


Shipping Policy



1. Shipping Rates

Please note that shipping rates are subject to change at any time. And all shipping costs include handling and may be subject to state tax.


2. Order Processing and Deadline

Order processing times are counted in business days (Monday through Friday, excluding national holidays). These times average 1-4 business days and may take longer, depending on immediate item availability.
All orders received before 12pm CST, Monday through Friday, will begin to process the same day. Orders received after that time will begin processing the next business day. (Please, note that process does not mean to ship your order.)

3. Shipping Process and Confirmation Emails

Our Order process proceeds as follows:

1. Once Order is received, You will receive a confirmation email with order number.

2. Within 1-4 business days you will receive a "Getting Processed" Email notification, your order will be shipped within 24 hours after that notification subject to availability.

3. If the order is not shipped with in the above timeframe, you will receive an email stating the reason which requires your response.

4. You will receive a final confirmation email with tracking number. 




4. Shipping Carriers

Orders shipped via standard shipping will be shipped via the US Postal Service Priority Mail or UPS Ground. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery.
Please note when using expedited shipping methods we cannot request or guarantee delivery by a specific time. Generally UPS will deliver your package by 8PM on the estimated date of delivery.




5. Free Shipping

Free Shipping is offered and valid during promotional periods.

Promotions may vary.

Free shipping is Only valid for US Addresses Excluding APO/FPO/DPO, HI, AK, PR, & US VI. .

The minimum purchase required for Free Shipping, and free shipping doesn't apply to gift certificates, bulk orders, orders over 20 pounds, applicable shipping charges or sales tax.


7. Risk of Loss

All items purchased from SistaWigs.com is made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. Please note that we can only begin to investigate lost orders shipped once 10 business days have passed since the date of shipment.



8. IMPORTANT CUSTOMS/DUTIES/EXTRA CHARGES


Customs/Duties/Extra Charges on All INTERNATIONAL ORDERS:

You will be Responsible for Any/ALL charges Related to Customs/Duties/Misc. Charges applied by your country. Please Inquire to your local postal authorities regarding applicable charges prior to Buying. We are in no way liable for any extra charges incurred.

Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.

9. Delay of Orders
Please check your address before ordering as it may result in delay of order or package being returned to us. Please make sure to proof-read your address before placing order. Any missing apartment/unit/suite number would result in package being returned to us.

 

10. Claims
If package has not been delivered on your delivery date, Please contact us as soon as possible as we do have a time frame to set up claims and or investigations with our mail carriers. We unfortunately cannot guarantee any results for deliveries after package has been delivered for more than 30 days from when you claim. Unfortunately we have a time frame that we cannot overlook and if the package shows to have been delivered more than 30 days ago we cannot assure a claim can be set up with the carriers.

 

11. Security Verification
For your security and to avoid fraudulent activity, We have the right to review and verify all orders prior to shipping for security reasons. The form of verification may vary.



Important! Please Check out FAQ's Before Order (Order Cancelling, Order Status, Tracking etc.) HERE.