Terms & Conditions

TERMS &CONDITIONS

RETURN POLICY:

  • All requests for returns or exchanges must be made within 7calendar days of the delivery.
  • All exchanges or returns must be received within 10 days fromthe authorization date.
  • The refusal of accepting the delivery will be regarded asreturn.
  • All the returning merchandise must be in its original sellablecondition with its original package including all of its contents. Otherwise,your return cannot be accepted for a refund, and therefore you will beresponsible for all shipping fees to occur, including sending the package backto you.
  • We cannot refund any and all shipping/handling costs. If yourefuse to be responsible for the shipping fee, we will dispose of the returnedpackage and you will not be offered a refund.
  • For electronic appliances or goods, we are not responsible formalfunctions or defects of the unit after 24 days of the delivered date. Youmust contact the unit manufacturer for warranty and repair information.
  • Ship the items that are to be returned by using UPS Ground, USPostal Service Priority mail or US postal Service Parcel Post.
  • For a return of an international order or refusal of a package,you are responsible for the sending and returning shipping rate. Also, you areresponsible for any taxes and duties and process fees provided by customsthrough these transactions, which may be incurred by the returning or refusingof a package.
  • We do not refund or accept returns for magazine, Video, DVD,foam heads and manequins, chemicals (hair coloring items and developers).
  • We have right to refuse the returning merchandise if we suspectthe returned merchandise has been used already.
  • We do not accept returns for discontinued items, clearanceitems, special orders or wholesale transactions.

All Make up Items


All Sales are final. NO returns, NO Exchange on MAKE UP ITEMS


Return of Free Shipped Items

If you return any itemsfrom an order that received Free Shipping, the original cost of the shippingassociated with the returned items will be deducted from the refund amountunless the return was a result of our own error.

20% Restocking fee Applied items

A Restocking fee of 20%will be applied to the following items: Wigs, Ponytails, Half Wigs, Domes,Pigtails and any other ready to wear hair goods.

10-20% Restocking fee Applied items

A 10% - 20% restockingfee will be applied to all weaving and braiding hair. These products will be chargedfor any damage done to the packaging and/or the hair product. After inspectionof the returned item, we will credit you back accordingly.

10% Restocking fee Applied items

  • A 10% Restocking fee will be applied on all Human Hair weavingor braiding hair that costs over $100.
  • Wigs, Ponytails, & Half Wigs, Dome, Pigtail and any otherready to wear hair goods are refundable only for store credit or you canrequest an exchange for another item in the store.
  • Exception: All Sales are Final on Lace Front Wigs including allliquid and tape adhesives.
  • By requesting for an exchange, you are agreeing to beresponsible for any extra fees that may occur to process the exchange. It isyour responsibility to be aware of the extra fees in the exchange process asyou will not be notified.
  • If we do not hear from you either by email or phone within 30days after we receive your return, we will not be responsible for the item andit will be disposed of after 30 days.
    Undeliverable & Refused Packages

Any order returned to ourfacility without previous authorization from sistawigs.com (i.e. unauthorizedreturns, refused packages, incorrect address, etc...) will not be treated as areturn.

 

Store Credit(s)

  • Any store credit will not be valid and expire exactly one yearafter the date it was issued. We will not be held responsible for any storecredit claimed after this time.
  • Orders can be canceled and all fees (including but not limitedto additional shipping costs and/or re-stocking fees will be applied.)
  • If a delivery is refusedfor any reason, or considered undeliverable you will be charged a penalty thatmay include, but is not limited to extra shipping charges. Please proof read your order and shipping information before finalizing.

Return Address
sistawigs.com
Online Return Department
8900 S Lafayette Avenue
Chicago, IL 60620


SHIPPING POLICY

  • We ship out over 80% of our orders within a 24 hour business time frame.
  • However, some items must be ordered from our manufacturers andit may take a few days to obtain these items.
  • If shipped through regular UPS ground and USPS orders, you willnot be notified if the items is delayed more than 5 business days.
  • If you need the items before or on a Specific date please placea note in the comment section at the time of order and we will then notify youon the transit time if needed.
    We arelocated in: Chicago IL 60620

Shipping Methods

  • US Mainland:
    UPS Ground , UPS 3 DaySelect , UPS Next Day Air Saver, UPS 2nd Day Air, USPS Priority Mail.
  • AK, HI, PR, GU, MP, USTerritories.
    USPS Priority Mail, USPSParcel Post, UPS ground, UPS 2nd Day Air
    APO/FPO: USPS Priority Mail, Parcel Post
  • US PO BOX:
    USPS Priority Mail Only
  • UPS Economy Method(SurePost)  3-7 days     

    Please note that when you select UPS economy shipping, which is UPS SurePost, your order can either be delivered by UPS or United States Post Office(USPS). It may take 1-2 days more to deliver when compared to Priority Mail or UPS Ground. 

  • Canada:
    UPS Canada Standard or Postal Priority Mail International.
  • Foreign Countries:
   

    •  Postal Priority Mail International or UPS World Wide Expedited
    • UPS(United Parcel Service)
    • NOTE: When you calculate the UPS delivery days, exclude the day that the item was shipped.


  • Delivery takes approx. 2-6 working business days for UPS Ground.
  • You need to provide company name in order to use the UPS Commercial service.
  • UPS 3 Day Select: 3 Day Select items are delivered by the 3rd business day after the mailing date.
  • UPS Next Day Air Saver: We do not have Next Day Air in the shipping option field of the order page. If you wish to choose UPS Next Day Air as your shipping method,please indicate in the comments section of the order form.
  • At the time of delivery, you will need to show a valid photo ID to receive your shipment.
  • Guaranteed delivery by10:30-2:30 of the next business day to commercial and residential destinations depending on your location.
  • Please note that Next Day Air Saver may not be available for certain locations.
  • UPS 2nd Day Air: Guaranteed on -time delivery by the end of the second business day to all 50 states.
  • Address correction charge: UPS charges an address correction fee for having the wrong address since they need to redirect the shipped package. As a result, we charge the amount charged by UPS plus a 60 cents finance fee for providing the wrong address.
  • Please proofread before confirming your order.
  • We will charge an additional $3 for delivery made to a UPS Residential area even though you have selected a UPS Commercial area because there is a UPS surcharge for Selecting the wrong area.
  • For orders shipped via UPS Next day Air Saver, 2nd day air, or 3Day Select, orders Must be submitted no later than 10:30AM in order to have it processed and shipped the same day.
  • Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For Service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, Calculate Time & Cost.

  • UPS Worldwide Expedited: All UPS Worldwide Expedited Shipments will receive 30% off the standard real-time UPS rate for Worldwide Expedited. It takes about 3-6 business days for the package to arrive.
  • You will be liable for any taxes and duties (e.g. VAT, custom duty, etc.) that apply to your purchase. In some rare cases additional charges such as services, agencies, or brokerage fees are associated with your deliveries, and these are charged by local agents. These charges are at the discretion of each country and some countries have more charges than others.Please contact your local UPS site with further inquiries. They should be able to give you an estimate on what you should expect to pay.
  • Returned UPS packages: Since UPS charges for returned packages,we will charge you for returns if packages are returned due to refusal, wrong address or unavailability after 3 attempts.

    USPS (US Postal Service)
  • APO, FPO is applied domestic rate.
  • We do not send by Parcel Post to US mainland.
  • Foreign Orders
    You will be liable for any taxes and duties (e.g. VAT, customduty, etc.) that apply to your purchase. In some rare cases additional chargessuch as services, agencies, or brokerage fees are associated with yourdeliveries, and these are charged by local agents. These charges are at thediscretion of each country and some countries have more charges than others.Please contact your local UPS site with further inquiries. They should be ableto give you an estimate on what you should expect to pay.
  • Minimum order is $20 except APO & FPO, which are regarded asdomestic orders.
  • Postal Priority Mail International available for foreign ordersunless requested other methods by email.
  • Postal Priority MailInternational: Delivery within 6-10days business days on average. This is not time guaranteed delivery. Trackinginformation is available through www.usps.com. Tracking number will be sent toyour e-mail address upon your request via e-mail address at info@sistawigs.com orcontact us.
  • UPS World wide Expedited: Delivers within 5 business days and is very reliable. It ismore expensive than Postal Priority Mail International for light weight. Asweight increases over 100 pounds(45 kg), the shipping rate becomes closer toPostal Priority Mail International.
  • Customers outside the US and its territories are responsible tofind out about restrictions & prohibitions of your own country aboutcertain items or ingredients. Because each country has different restrictions& prohibitions about import, we just send your order under yourresponsibility.
  • Also, customers outside the US and its territories are responsible for customs & duties if any apply.
    We sell large quantities to licensed beauticians. We have right to request license upon receipt of such order.


Claim or Delay of Orders


Before emailing us, please double check your shipping address.
Once we ship out the package, the speed of delivery totally depends on the US Postal Service and other Carriers in each country.

  • APO/FPO : Delivery will be received in 5-15 business days on average after the item has been shipped, but it may take up to 2 months in very rare instances. If you do not receive your order, please email us 30 days after receiving notification of shipment. We can then file a claim with the US Postal Service. However USPS regulation allows the investigation of the filing of the package after 75 days of shipment ("Claim may not be filed until 75 days or more after date of mailing." from USPS form 1000) and it may take up to8-16 weeks to receive new of its status. As soon as we hear from USPS, We will notify you by email.

  • Postal Priority Mail International: If you do not receive your order after shipment 5-6 weeks, email us for investigation. USPS will initiate the investigation after 37 days of shipment.

  • It will take 12-16 weeks to have the investigating result of Postal Priority Mail International (6-10 days delivery) from US Postal Office.We will refund you in full after 16 weeks of investigation filing if we do not hear from US Postal Office at all. Or we will refund you right after the investigation result is released from US Postal Office.
  • We will ship your order as the shipping method you have selected.
  • If a package weighs over 50 pounds (22.7 kg) the Postal Priority Mail International (6-10 days delivery) rate will be recalculated after the order has been processed and we will send you a new rate for shipping which you will confirm. However, UPS Worldwide Expedited will automatically calculate the rate for any shipping weight.
  • If a shipping address is found to be incorrect, the customer will be charged an additional shipping correction fee.
  • You are responsible for charges incurred by the refusal or return of package by providing the wrong address. The charges are comprised of sending and returning shipping fees, taxes and duties, and carrier's processing fees.
    Shipping Calculation, visit at U.S. Postal Service: Postal Web Site
    UPS: UPS Web Site
    Undeliverable, Refused Packages
  • Any order returned to our facility without previous authorization from sistawig.com (ie. unauthorized returns, refused packages, incorrect address, etc...) will NOT be treated as a return.
  • Order will be canceled and all fees (including but not limited to additional shipping costs and/or re-stocking fees Will Apply.)
  • If package has not been delivered on your delivery date, Please contact us
    as soon as possible as we do have a time frame to set up claims and or investigations with our mail carriers. We unfortunately cannot guarantee any results for deliveries after package has been delivered for more than 30 days from when you claim. Unfortunately we have a time frame that we cannot overlook and if the package shows to have been delivered more than 30 days ago we cannot assure a claim can be set up with the carriers.
  • If a delivery is refused for any reason, or considered undeliverable you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order before finalizing your order.

    PRIVACY POLICY
  • Sistawigs.com takes your privacy very seriously.
  • This privacy policy covers the treatment of personal information, which could be used to identify an individual, that sistawig.com collects when you are on the sistawig.com site.
  • By visiting sistawigs.com, you are accepting the practices described in this privacy policy.

    Information Collection and Use

  • sistawigs.com collects your information when you buy an item, visit the site, search, post, ask questions or register for a sistawig.com account. In the process of these actions, you may provide us with your name, address, phone number, email address, zip code, birth date, occupation, gender, credit card information, and your personal interests.
  • We use your information for the purpose of responding to your requests, and customizing future shopping for you. We also use this information for advertising, improving our stores and communicating with you.

    Security
    We use industry-standard Secure Sockets Layer (SSL) software to protect the security of your information during transmission. It is important that you protect yourself against unauthorized access to your account and to your computer.
    PLEASE Make Sure The Url is www.sistawigs.com before you submit order or personal information.

    Information Sharing and Disclosure

  • sistawigs.com will not sell your information to anyone.
  • sistawig.com may share your information to other companies or people when we have your consent to share this information, when we need to share your information to provide a product or service that you have requested, or when we need to send your personal information to companies who work on the behalf of sistawig.com to provide you a product or service.
Resale:
Sistawigs.com Prohibits resale of its items Online or on retail stores.

Cookies
sistawigs.com may set and access sistawig.com cookies on your computer.

Changes of Privacy Policy:
sistawigs.com may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent and noticeable announcement on our home page.

Children:

sistawigs.com does not sell products to be purchased by children under the age of 18.


Questions or Suggestions:
If you have any questions or suggestions, please contact us or send an email to info@sistawigs.com


Important! Please Check out FAQ's Before Order (Order Cancelling, Order Status, Tracking etc.) HERE.